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Frequently asked questions

Churn.io is churn reduction software for SaaS and subscription businesses. It shows a survey and targeted offers when a customer tries to cancel, so you save the customer and recover revenue you would have lost.

A cancellation flow is the set of screens a customer sees when they click cancel. Instead of losing them instantly, you ask why they are leaving and offer a reason to stay.

Churn intercepts cancellations with a short survey and a tailored offer, retains the customers it can, and shows you which offers and flows save the most revenue.

Any SaaS or subscription business on Stripe that wants to reduce churn at the point of cancellation. If your customers can cancel, Churn.io helps you save them.

Discounts, pauses, free months, trial extensions, plan changes, or a fully custom offer, matched to the reason each customer gives.

Yes. Match the widget and hosted page to your brand with custom colors, fonts, and logo. On Pro you can remove the 'Powered by Churn' badge and serve it from your own domain.

No. One snippet launches the in-app widget, or you can share a hosted cancel page with no code at all. Surveys and offers are built in a visual editor.

Most teams are live the same day. Connect Stripe, build your first flow, and add one snippet or share your hosted cancel page.

Yes, always. Churn gives customers a reason to stay, but anyone who still wants to leave can complete the cancellation in a click.

Building it yourself means engineering surveys, offer logic, Stripe actions, A/B testing, and analytics, then maintaining all of it forever. Churn.io gives you the whole stack in minutes, so your team ships retention instead of tooling.