Privacy Policy

Churn.io is a SaaS platform that helps subscription businesses reduce churn through personalized cancellation flows and retention offers. For GDPR purposes, Churn Technologies FZCO acts as a data controller for data you provide directly to us, and as a data processor for your customers' data shared via integrations. Contact: support@churn.io.

• To provide, maintain, and improve the Service
• To process billing, manage subscriptions, and send billing-related communications
• To send transactional emails (account verification, password reset, billing receipts)
• To monitor Service health, debug errors, and detect fraud or abuse
• To analyze usage patterns and improve product functionality
• To communicate about product updates, new features, and support inquiries

We do not sell your personal data to third parties.

If you are in the EEA or UK, our legal basis for processing your personal data is:

• Contract: Processing necessary to provide the Service under our agreement with you
• Legitimate interests: Improving the Service, detecting fraud, security, and product communications
• Consent: Where you have given explicit consent, such as for optional analytics cookies
• Legal obligation: Where required to comply with applicable law

We use the following third-party services to operate Churn.io:

• Essential cookies: Required for authentication and session management. Cannot be disabled.
• Analytics cookies: Used by PostHog to understand how you use the Service. Optional.

You can disable non-essential cookies in your browser settings. This may affect Service functionality.

We retain your data for as long as your account is active. If you delete your account, we delete or anonymize your personal data within 30 days, except where required by law (e.g., billing records retained up to 7 years for tax purposes). Anonymized aggregate analytics data may be retained indefinitely.

If you are in the EEA or UK, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances

To exercise any right, contact us at support@churn.io. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

Some third-party providers may process data outside the EEA. Where this occurs, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved by the European Commission, or EU-US Data Privacy Framework certification where applicable.

We implement industry-standard technical and organizational measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure. If you believe your account has been compromised, contact us immediately.

The Service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after that date constitutes acceptance of the changes.