Terms of Service

By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that entity to these Terms.

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account, whether or not authorized by you
• Promptly notifying us of any unauthorized use of your account

We reserve the right to terminate accounts that violate these Terms or have been inactive for an extended period.

Churn.io offers a free plan and paid Pro plans. By selecting a paid plan, you agree to pay the applicable fees as described on our Pricing page.

• All fees are billed in advance on a monthly or annual basis
• Annual plans are billed upfront for the full year
• Overages on the free plan are billed at $1.00 per additional session
• All fees are non-refundable except as stated in these Terms
• We reserve the right to change pricing with 30 days' notice

Payment is processed by Stripe. By providing payment information, you authorize Stripe to charge your payment method.

You may cancel your subscription at any time from your billing settings or by contacting support@churn.io.

• Cancellations take effect at the end of the current billing period
• You retain access to paid features until the end of your current billing period
• We do not provide refunds for partial months or unused portions of annual plans, except at our sole discretion or as required by applicable law
• If you cancel an annual plan within 14 days of initial purchase and have not made substantial use of the Service, contact us and we will review your request

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service. You specifically agree not to:

• Use the Service to deceive, mislead, or defraud end users
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer, decompile, or attempt to extract the source code
• Resell or sublicense the Service without our prior written permission
• Use the Service to transmit malicious code, spam, or unsolicited communications
• Violate any applicable laws, regulations, or third-party rights

By using Churn.io, you may provide us access to data about your customers via integrations such as Stripe. You represent and warrant that:

• You have all necessary rights and permissions to share Customer Data with us
• Your privacy policy adequately discloses the use of third-party tools such as Churn.io
• You will comply with all applicable data protection laws, including GDPR where applicable

We implement industry-standard security measures to protect your data. For more information, see our Privacy Policy.

The Service and its original content, features, and functionality are the exclusive property of Churn Technologies FZCO. Our trademarks may not be used without our prior written consent.

You retain all ownership rights to your Customer Data and content. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CHURN.IO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO CHURN.IO IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Churn Technologies FZCO, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or connected with your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction in the UAE.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or by posting a prominent notice at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes your acceptance of the revised Terms.